The quality of care provided by the Montana Residential Home, which is run by the Benedictines Sisters of Our Lady of Grace and Compassion, is caring and well-led, said the report.
Sister Superior and care home manager, Sr Thaya Moses, said it was down to the “wonderful team” she had at the home which caters for up to 19 older people, some who may be living with dementia.
“We are really, really delighted with the report and the staff are all thrilled and it’s all down to team work,” she said. “We give personal care and we see Christ in each of our residents and we take any religion and all our staff are highly professionally trained.
“We have got a wonderful team and are supported by our friends group and we do all that we can to make our residents happy.”
The home, which has a total of 16 members of staff, was found to have staff who are caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
Montana Residential Home was rated outstanding for being caring, responsive and well-led and good for being safe and effective.
Jemima Burnage, CQC’s head of inspection for Adult Social Care in the central region, said: “Our inspection team was really impressed by the level of care and support offered to people living at Montana Residential Home.
“People received exceptionally personalised care and support which they were in control of. Activities were planned by staff and volunteers who worked closely with people to establish their individual and unique preferences. There was an exceptionally strong ethos within the home of treating people as individuals and with respect.
“The registered manager was highly visible and approachable and enabled and empowered staff to deliver high quality care and to seek advice from her if needed. She had excellent knowledge of the home and the people living there in order to ensure that people had their preferences met.
“Staff enjoyed working at the home and spoke positively about the registered manager and their strong leadership style and their oversight of the home.
“Staff displayed they delivered exceptional care, compassion and empathy that showed all people mattered and were important. People who used the service commended the outstanding quality of care they received. All of this meant people received a high standard of care, which is why it has been rated outstanding.”
Andrea Sutcliffe, chief inspector of Adult Social Care, added: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.”
Pictured above are the sisters and staff at Montana Care Home which achieved an outstanding CQC report.